Bizee Review Report & Analysis bizee.com

• Overall Rating: 4.3/5
• Review Summary
• Detailed Analysis of Customer Reviews
• Positive Reviews
• Negative Reviews
• Review Source Comparison
• Customer Value & Insight
• Pre-Usage Recommendations for Customers
• Recommendations for Bizee
• Bizee Alternative Companies
• FAQs

Bizee, formerly known as Incfile, is a leading online platform specializing in business formation and compliance services. Headquartered in Houston, Texas, Bizee has assisted over one million entrepreneurs in forming LLCs, S corporations, C corporations, and nonprofits across all 50 states since 2004. Its core offerings include affordable LLC formation, registered agent services, and compliance support, such as annual report filings. Bizee stands out for its budget-friendly pricing, including a free Silver package (excluding state fees), and its streamlined, technology-driven process, making it a popular choice for small business owners and startups seeking an easy, cost-effective way to establish their businesses.

Overall Rating: 4.3/5

Based on aggregated customer feedback from multiple platforms, Bizee earns a strong 4.3 out of 5, reflecting its value-driven services and user-friendly platform, tempered by occasional concerns about customer support and processing delays.

Review Summary

Bizee enjoys a generally positive reputation among entrepreneurs for its affordability, ease of use, and fast document processing. Customers frequently praise the free LLC formation package, responsive support, and intuitive interface. However, some report issues with delayed filings, customer service responsiveness, and upselling of add-ons. While most users appreciate the cost-effectiveness and efficiency, negative feedback often centers on errors in filings or challenges in complex formations, suggesting room for improvement in transparency and support consistency.

Detailed Analysis of Customer Reviews

Positive Reviews

1. Affordable Pricing: Many users highlight Bizee’s $0 Silver package (plus state fees) as a game-changer for budget-conscious entrepreneurs.

2. Fast Processing: Customers frequently note that Bizee processes documents within one business day, significantly faster than industry standards.

3. User-Friendly Platform: The intuitive interface simplifies LLC formation, even for first-time business owners.

4. Free Registered Agent Service: One year of free registered agent service is a standout feature, saving users $119 annually.

5. Excellent Customer Support: Reviews often praise specific agents, like Mariana and Diana, for prompt and professional assistance.

6. Comprehensive Services: Bizee’s range of offerings, from EIN acquisition to compliance filings, is valued for its all-in-one approach.

7. Transparent Pricing: Users appreciate the clear, no-hidden-fees structure, especially compared to competitors.

8. Real-Time Updates: Many customers receive instant email updates on their filing status, enhancing trust.

9. Educational Resources: Bizee’s Learning Center and blog provide valuable guidance for new entrepreneurs.

10. Reliable Document Delivery: Users report receiving LLC documentation quickly, often within seconds of submission.

11. Support for Multiple Entities: Bizee’s ability to handle LLCs, S-corps, and C-corps across all states is a major plus.

12. Streamlined Technology: The automated system reduces errors and speeds up filings by 30% compared to traditional methods.

13. Positive EIN Experience: Customers find the EIN registration process seamless and well-guided.

14. Helpful Onboarding: New users appreciate step-by-step guidance during the formation process.

15. High Trustpilot Rating: Bizee’s 4.7/5 rating on Trustpilot, based on over 21,000 reviews, reflects strong customer satisfaction.

Customers consistently commend Bizee for making business formation accessible and affordable. The free Silver package, combined with fast processing and reliable support, has earned loyalty from small business owners. For example, users like Felix Calderon highlight the professionalism of agents like Mariana, who simplify complex processes like business name changes. The platform’s automation and clear communication further enhance its appeal, particularly for those new to entrepreneurship.

Negative Reviews

1. Filing Errors: Some users report Bizee filing incorrect details, such as unauthorized names in LLC structures.

2. Delayed Responses: Customers occasionally experience slow or no responses to emails, causing frustration.

3. Upselling Pressure: Several reviews mention aggressive upselling of unnecessary add-ons, which can feel deceptive.

4. Incomplete Filings: A few users faced delays in incorporation, with some filings pending for weeks.

5. Poor Customer Service: Negative reviews cite rude or unhelpful support staff, lacking accountability.

6. Complex Issue Resolution: Issues like incorrect filings are sometimes met with dismissive or unclear responses.

7. Limited Legal Support: As Bizee is not a law firm, users needing legal advice must seek external help.

8. Confusing Interface: Some find the platform’s interface overwhelming, especially for first-time users.

9. State-Specific Delays: Filings in certain states, like Massachusetts, face longer processing times.

10. Refund Issues: A few customers report difficulties securing refunds for unresolved issues.

11. Misleading Public Responses: Some reviews claim Bizee’s public replies to complaints contain inaccuracies.

12. Add-On Costs: Basic packages lack features like EINs, requiring additional fees that add up.

13. Lack of Follow-Up: Users note poor follow-through on escalated issues, leading to prolonged resolutions.

14. Rebranding Concerns: The Incfile-to-Bizee rebrand raised trust issues due to Incfile’s past negative reviews.

15. Limited Ongoing Support: Unlike competitors, Bizee lacks subscription-based compliance services.

Negative feedback often revolves around customer service inconsistencies and filing errors. For instance, one user described a critical error where Bizee listed their personal name in an LLC, compromising privacy. Others express frustration over delayed filings or unhelpful responses, particularly when state-specific issues arise. The rebranding from Incfile to Bizee has also sparked skepticism, as some believe it masks past operational issues.

Review Source Comparison

• Trustpilot: 4.7/5 (21,447 reviews)
  Strong praise for affordability and speed, but some complaints about upselling and support delays.

• SiteJabber: 4.5/5 (limited reviews)
  Positive for ease of use, though fewer reviews make it less comprehensive than Trustpilot.

• Google Reviews: 4.6/5 (moderate review volume)
  High satisfaction with pricing, but occasional mentions of filing errors.

• Better Business Bureau (BBB): 4.8/5 (nearly 2,000 reviews)
  Excellent ratings for reliability, with minor criticism of customer service responsiveness.

• ConsumerAffairs: 4.3/5 (limited reviews)
  Mixed feedback, with praise for value but issues with complex filings.

• Yelp: Limited data (not widely used for Bizee)
  Sparse reviews, mostly neutral, focusing on basic functionality.

• G2: 4.2/5 (software-focused platform)
  Good for tech-driven process, but less relevant for service-specific feedback.

• Capterra: 4.3/5 (software-focused platform)
  Similar to G2, with emphasis on platform usability over service quality.

Significant variations: Trustpilot and BBB reflect high satisfaction due to large review volumes, while SiteJabber and ConsumerAffairs show mixed sentiment due to fewer reviews. Google Reviews align closely with Trustpilot but highlight more filing issues. G2 and Capterra focus on tech aspects, slightly skewing sentiment toward platform usability.

Customer Value & Insight

This report empowers potential customers by providing a balanced view of Bizee’s strengths and weaknesses, drawn from thousands of real user experiences. Entrepreneurs can use this analysis to gauge whether Bizee aligns with their needs, particularly for budget-friendly LLC formation. It highlights practical takeaways, such as the value of the free Silver package and potential pitfalls like upselling or delays in complex filings. By understanding customer sentiment, readers can make informed decisions and avoid common mistakes when forming their businesses.

Pre-Usage Recommendations for Customers

• What to Know: Bizee offers a free LLC formation package (plus state fees), ideal for simple formations. It’s not a law firm, so complex legal needs require external counsel.

• What to Do: Opt for the Silver package if budget is a concern, and review all add-ons carefully to avoid unnecessary costs. Use Bizee’s Learning Center for guidance.

• What to Avoid: Don’t skip double-checking your filing details, as errors can occur. Avoid purchasing add-ons like domain setup unless essential.

• Avoiding Pitfalls: Verify your business name availability independently to prevent rejections. Contact support immediately if issues arise, and document all interactions for accountability.

Recommendations for Bizee

• Improve Customer Support: Enhance training to ensure consistent, empathetic, and timely responses, especially for complex issues.

• Reduce Upselling: Tone down aggressive add-on promotions to build trust and transparency.

• Enhance Error Checking: Implement stricter quality control for filings to minimize errors like incorrect member names.

• Streamline Complex Filings: Invest in specialized support for intricate ownership structures to avoid delays.

• Clarify Rebranding: Address Incfile-to-Bizee transition concerns with transparent communication about improvements.

• Expand Ongoing Support: Offer subscription-based compliance services to compete with rivals like ZenBusiness.

• Improve Interface: Simplify the platform for first-time users to reduce confusion during setup.

Bizee Alternative Companies

1. ZenBusiness: Offers robust support (5.0/5) and features (5.0/5) compared to Bizee’s 4.5 and 4.1. Pricier but ideal for ongoing compliance needs.

2. Northwest Registered Agent: Matches Bizee’s free basic package but emphasizes privacy and personalized support. Slightly higher costs for add-ons.

3. LegalZoom: More expensive but provides comprehensive legal services, suitable for complex formations. Rated 4.6/5 for features.

4. Clemta: Specializes in non-resident and eCommerce startups, offering EIN and banking support. Higher pricing but tailored for international users.

5. Doola: Focuses on global entrepreneurs with strong compliance tools. More expensive than Bizee but rated highly for support (4.8/5).

FAQs

1. Is Bizee a legitimate company?
   Yes, Bizee is a reputable company founded in 2004, with over one million businesses formed and a 4.7/5 Trustpilot rating.

2. How much does Bizee cost?
   Bizee’s Silver package is free (plus state fees), with Gold ($199) and Platinum ($299) packages offering additional services.

3. What services does Bizee offer?
   Bizee provides LLC formation, registered agent services, EIN acquisition, and compliance filings like annual reports.

4. Can Bizee provide legal advice?
   No, Bizee is not a law firm and cannot offer legal advice. Consult an attorney for complex legal needs.

5. How fast is Bizee’s processing time?
   Bizee typically processes documents within one business day, though state-specific delays may apply.

6. Does Bizee offer refunds?
   Refunds are case-specific, but some users report challenges. Contact support promptly to resolve issues.

7. Is Bizee’s registered agent service free?
   Yes, for the first year with any package, then $119 annually.

8. How does Bizee compare to ZenBusiness?
   Bizee is more budget-friendly, while ZenBusiness offers better support and ongoing compliance services.

9. Can I form an S-corp with Bizee?
   Yes, Bizee supports S-corp, C-corp, LLC, and nonprofit formations.

10. What is Bizee’s rebranding from Incfile?
    Bizee, formerly Incfile, rebranded in 2023 but retains the same leadership and services.