Precision Tax Relief Review

• Detailed Analysis of Customer Reviews
• Positive Reviews
• Negative Reviews
• Comparison of Review Sources
• How This Report Helps Customers & Recommendations for Readers
• Recommendations for Precision Tax Relief
• Best Alternative Companies

Precision Tax Relief, headquartered in Coeur d’Alene, Idaho, has been a trusted name in tax resolution since 1967. Specializing in IRS tax debt relief, the company assists clients with issues like wage garnishments, bank levies, tax liens, unfiled returns, and Offers in Compromise (OIC). With a team of CPAs, enrolled agents, and tax attorneys, Precision Tax Relief emphasizes transparent flat-fee pricing, personalized service, and a 30-day money-back guarantee. Their accolades include the 2019 Better Business Bureau Torch Award for Ethics and being named the Best Overall Tax Relief Company by Investopedia in recent years.

Company Website: www.precisiontax.com

Overall Rating: 9.2/10
This rating is based on an aggregated analysis of customer reviews across multiple platforms, weighted by review volume, recency, and credibility of sources.

Detailed Analysis of Customer Reviews

Positive Reviews

• Professionalism and Expertise: Customers frequently commend the knowledge and competence of Precision’s staff. For instance, a Trustpilot review highlights Taylor Patik’s ability to secure an IRS agreement at the exact monthly payment requested, saving over $2,200. Another client on BBB praised Jinney for reducing a $110,000 IRS debt to zero, describing her as “exceptionally knowledgeable” and “like a friend.”

• Empathy and Support: Many reviews emphasize the compassionate approach of case managers. A client on Precision’s website noted Melinda’s kindness in guiding a self-employed individual through back tax filings, making a stressful process manageable. Another reviewer on Trustpilot appreciated Naomi’s clear explanations and regular updates, which alleviated anxiety during IRS negotiations.

• Significant Savings: Precision’s 94% OIC success rate is a recurring theme, with clients reporting substantial debt reductions. A Google review mentioned an 80% reduction on a back tax bill, coupled with a workable payment plan. The Lambert Family, via Precision’s site, credited the firm with preventing asset loss due to a 1099 tax issue.

• Transparent Pricing: The flat-fee structure, quoted upfront during free consultations, is lauded for its predictability. A Trustpilot reviewer contrasted Precision’s $2,000 average fee with a tax attorney’s $4,500 retainer plus $350 hourly rate, highlighting affordability.

• Long-Term Reliability: Clients with multi-year engagements, some spanning over eight years, commend Precision’s consistency. A BBB review described the firm as “family-like,” with upper management like Scott Gettis personally addressing concerns.

Negative Reviews

• Communication Delays: Less than 1% of reviews cite communication issues, such as infrequent updates or slow response times. A ScamReviewer.com post noted weeks without contact, requiring the client to proactively seek updates. Another Trustpilot review echoed this, satisfied with the outcome but frustrated by the lack of proactive communication.

• Resolution Time: Some clients found the process longer than anticipated. A review on ScamReviewer.com acknowledged a successful debt reduction but felt the months-long timeline could have been more efficient.

• Limited State Tax Services: Precision’s focus on IRS debt, with state tax relief only offered alongside federal issues, disappointed a few clients. A Money.com review noted this limitation as a drawback for those with standalone state tax problems.

• Unclear Refund Policy Details: While the 30-day money-back guarantee is advertised, some reviews on MoneyDoneRight.com pointed out a lack of clarity on what constitutes an “improvement” for refund eligibility, leading to minor dissatisfaction.

Comparison of Review Sources

• Trustpilot: With 1,940 reviews and a 5-star average (98% 5-star), Trustpilot is the most robust source for Precision’s feedback. Recent reviews (e.g., October 2024) highlight specific case outcomes, like “Currently Not Collectible” status, adding credibility. However, the platform’s high volume may include some solicited reviews, though negative feedback remains minimal.

• Better Business Bureau (BBB): Precision holds an A+ rating with 47 reviews averaging 4.89/5. Zero complaints in the last three years underscore reliability. BBB reviews often mention long-term client relationships and executive involvement, but the sample size is smaller than Trustpilot’s.

• Google Reviews: Precision scores 5 stars across 1,218 reviews on TopRatedLocal.com, with a 97.98 Rating Score. These reviews emphasize local service quality in Coeur d’Alene and client savings, though they lack the depth of Trustpilot’s narratives.

• ScamReviewer.com: This source offers mixed feedback, with 10+ reviews praising outcomes but noting communication gaps. Its smaller volume and less formal structure make it less authoritative than Trustpilot or BBB.

• Money.com and MoneyDoneRight.com: These provide analytical reviews rather than raw customer feedback. Money.com rates Precision 4.9/5, citing expertise but noting no audit representation. MoneyDoneRight.com is skeptical of the 94% OIC claim, suggesting selective case acceptance boosts success rates.

• Precision’s Website: Client success stories, like those of the Lambert Family, are detailed but curated, lacking the impartiality of third-party platforms. They reinforce positive themes but omit negative feedback.

Trustpilot and BBB offer the most reliable insights due to their volume and verification processes, while Google and ScamReviewer.com provide supplementary perspectives. Precision’s website is useful for case studies but should be cross-referenced with independent sources.

How This Report Helps Customers & Recommendations for Readers

As a customer facing tax debt, this analysis equips you with a clear picture of Precision Tax Relief’s strengths and weaknesses. The overwhelmingly positive reviews confirm Precision’s ability to deliver results, particularly for IRS debts over $10,000, with transparent pricing and empathetic service. If you’re overwhelmed by IRS notices or complex tax issues, Precision’s free consultation can provide a roadmap without upfront costs. However, if timely communication or state-only tax relief is critical, you may need to clarify expectations upfront or explore alternatives.

Recommendations for Customers:

• Request a Free Consultation: Leverage Precision’s no-obligation assessment to understand your options and get a flat-fee quote. Ask for a timeline estimate to manage expectations.

• Specify Communication Preferences: If regular updates are important, discuss this with your case manager early to avoid frustration.

• Verify State Tax Needs: Confirm whether Precision can address your state tax issues, as their services are primarily IRS-focused.

• Review the Refund Policy: Before committing, ask for details on the 30-day money-back guarantee to ensure clarity on refund conditions.

• Compare Alternatives: If Precision’s limitations (e.g., no audit representation) are deal-breakers, consider other firms listed below.

Recommendations for Precision Tax Relief

To maintain their stellar reputation and address minor criticisms, Precision Tax Relief should consider the following:

• Improve Communication Protocols: Implement regular, proactive updates (e.g., bi-weekly emails or calls) to keep clients informed, especially during lengthy cases. A client portal for real-time case tracking could enhance transparency.

• Clarify Refund Policy: Provide detailed terms for the 30-day money-back guarantee on the website and during consultations to avoid confusion.

• Expand State Tax Services: Offering standalone state tax relief could broaden their appeal, addressing a gap noted in reviews.

• Enhance Efficiency: Streamline internal processes to reduce resolution times, particularly for complex cases, to align with client expectations.

• Maintain Transparency: Continue avoiding exaggerated claims (e.g., “pennies on the dollar” guarantees) to preserve trust, as cautioned by MoneyDoneRight.com.

• Invest in Staff Training: Ensure consistent training for new hires to maintain the high service quality praised by long-term clients, addressing isolated negative employee reviews on Indeed.com.

Best Alternative Companies

If Precision Tax Relief doesn’t fully meet your needs, consider these reputable alternatives:

• Optima Tax Relief: Known for a broader service range, including audit representation, with 2,886 Trustpilot reviews averaging 4.6/5. Ideal for clients needing state tax help or audit defense, though fees ($2,000–$5,000) may be higher.

• Tax Defense Network: Offers bilingual services and extensive educational resources, with flat fees of $2,500–$3,500. Suitable for small businesses or Spanish-speaking clients, but the refund window is only three days.

• Community Tax Relief: Provides tax planning and a mobile app for ongoing tax assurance, with competitive pricing. Best for clients seeking long-term tax management alongside debt resolution.

• Anthem Tax Services: Offers similar OIC expertise with fees of $2,500–$4,500. A good alternative for clients prioritizing personalized service, though less established than Precision.

• ALG Tax Solutions: Focuses on educational resources, ideal for clients wanting to understand tax processes deeply. However, it may lack Precision’s OIC success rate.